Frequently Asked Questions
For your convenience, we have assembled some of the most Frequently Asked Questions (FAQs) in one place. If you do not find the answer you need, or if you require a more specific information, please do not hesitate to contact our Support Team.
Starting Up
How do I download the Casino software?
Casino Fiz is a modern online casino with both instant-play and downloadable games. It uses the Rival Gaming platform, a software provider that has easily become one of the most prominent in the industry. The casino is currently licensed in the jurisdiction of Curacao. Casino Fiz is most well-known for their slots. There are a lot of online casinos out there but not all of them give you the personal and fair treatment you deserve. At Casino Fiz, we take pride in making our players happy and satisfied. We have full appreciation for our loyal players and we show it. Once your account is upgraded to VIP status, the fun really begins.
To begin downloading the Casino, please click the 'download now' button at the top right of this page or any download button on this website. You can choose to save the download file on to your computer or simply open the file and follow the user-friendly instructions
How long does the download take?
The download time will vary depending on your Internet connection, it usually take about 2-8 minutes to download. Be advised that you will only need to complete this process once, after which time you will be able to access the casino instantly.
What is the installation file called?
I have downloaded the file but can't seem to find it?
If the Casino Fiz icon does not appear on your desktop and you can't recall where you saved the file, please follow these simple steps: 1. Click on your 'Start' menu at the bottom left of your screen. 2. Click on your 'Start' menu at the bottom left of your screen.Click on the 'search' option, select to search for 'files and folders.' 3. Type 'casinofiz' into the search field; click 'search now' 4. When the search has found the file, you may install the Casino by double clicking on the filename in your search results. 5. If you can't seem to find the correct file, your download most likely did not complete. If this is the case download the software again
![Fiz casino online Fiz casino online](/uploads/1/3/4/1/134102522/377359335.png)
How do I register an account at Casino Fiz?
Once you have downloaded the file our software will ask you to sign up for a new account. All you have to do is enter a few details and your registration is complete; you will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.
How do I connect to Casino Fiz?
First, load up the casino (either by double-clicking on the casino icon on your desktop, or selecting from your start menu). Once the casino has loaded, select the 'Connect' button and enter your unique account details and you're ready to play!
Can I play at your Casino if I have a Mac computer?
If you are a MAC user, join us soon when we will be introducing our downloadable MAC casino!
Account Section
I have already signed up at Casino Fiz, but I forgot my username and/or password
I have already signed up at Casino Fiz, but I forgot my username and/or password Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, E-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information
Promotions
Why do certain table limits change when I receive a bonus?
You will find that certain table limits change once you have received a bonus. These limits are changed in order to prevent promotional abuse. This allows us to offer more lucrative promotions to our players.
When will they return to the regular limits?
The table limits will return to normal once you ave initiated a successful withdrawal or your real money balance has less than one credit remaining, whichever comes first.
How do I receive a promotion?
To receive a promotion, you must claim it BEFORE making a deposit. To claim your bonus simply click the .claim. icon found in the cashier.
How do I receive your Refer-A-Friend bonus?
To receive the Refer-A-Friend bonus log in to the casino and go to the cashier. In the cashier section you will find the Refer a Friend link. Click on this link and enter in the email addresses of all of the friends you wish to refer. In order for you to earn the Refer-a-Friend bonus your friends must sign up for a real account and make a deposit of at least $100. In order for us to know that your friend was referred by you, they must click on the link provided in their Refer-a-Friend email.
Can I play with multiple bonuses?
You may play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real money balance has less than one credit remaining.
How do I remove a bonus from my account?
Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited you may unclaim the promotion by clicking on the active promotion name (which appears at the top right of the cashier) and then click 'Unclaim'.
Banking Info
Are my transactions secure?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.
*Deposit* How do I make a deposit?
If you wish to make a deposit click on the 'Cashier' button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our cashier page.
What depositing methods do you offer?
We offer the following options for deposits: NETeller, EcoCard, Moneybookers, Click2Pay, Credit Card, Wire Transfer and UseMyWallet
Is using a Credit Card safe?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Rest assured, your credit card transaction will be completely secure.
What is the minimum amount of casino chips I need to purchase to play?
In order to play for Real money at our casino, you must make a minimum purchase of $25 in casino chips.
*Withdraw* How do I make a withdrawal?
To withdraw your winnings, go to the 'cashier' section and follow the user-friendly instructions. The withdrawal methods we currently offer are: NETeller, EcoCard, Moneybookers, and Click2Pay.
Can I withdraw my bonus?
You may withdraw any bonus you receive at our casino (with the only exception being the No-Deposit bonus, when offered). Once you have met the wagering terms and conditions of your specified bonus, it is yours to keep.
Technical Questions
What happens if I suddenly get disconnected from the Internet while I'm placing a bet?
If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.
Support
How can I contact support?
You have contact our support numerous ways. If you wish to view all our support options, please visit the support page.
This casino has been removed from our main casino section. This is usually due to a review being outdated, the casino changing ownership, or going out of business. At this time we can no longer recommend this online casino. Please visit one of our top online casinos below or find a suitable replacement.
Visit Vegas Crest Casino | Read Vegas Crest Review |
Visit Casino eXtreme | Read Casino eXtreme Review |
- Also See:
Updated: September 2nd, 2018
Casino Fiz has landed on our list of casinos that are not recommended to the players because the brand has a reputation for being a casino that isn’t fair to the players. This casino doesn’t have a 3rd party auditing process in place for fairness and there is no method of contacting someone at the casino in the event there is an issue or complaint. Scroll down to see more online casinos that come with a good recommendation.
Casino Fiz is an 18 or over casino which should be taken with caution. The casino as a whole offers some great features, and some bad features. The review portion of this article will talk about the past dealings from players while utilizing this casino. Players are accepted from several different countries. The gaming software is Rival, and players will have a great deal of promotions available to them when getting started at this casino. The layout will automatically remind you of a land based casino with the lights and neon.
Fiz Casino Online
Casino Fiz Gaming
Gaming styles at this casino include slots, table games, card games, specialties and others. Each of the categories listed will bring players a wide variety of variations from that category. Slots welcome players to titles like Midway Madness, Tahiti Time, Wild Carnival, Ice Picks and many other choices. The majority of the gaming styles are slots which can be accessed through an instant play one-click opportunity. There is no downloadable version of the software here which some players enjoy because they can just click and go in just a few seconds.
Casino Fiz Promotions and Banking
Fiz Casino Online Casino
After the signup process has been completed, players will have the option to take part in a $6,000 welcome bonus. Players will have a 300% deposit match bonus which they can use three times which could land them up to $6,000 in free cash. Tournaments are another perk to playing at this casino, they are offered every weekend from Friday to Sunday with an entry deposit of $25 and prizes of $1,500, $1,000, $750, $500 and $250. Other promotions include weekly, monthly and daily promotions which all give players the ability to really maximize their deposits here. Banking options are simple and straight-forward, players will have the ability to sign up and use their Visa, MasterCard or eWallet account such as NETeller.
Casino Fiz Review
Players are encouraged to avoid this casino. Many different varying reasons are a factor for this type of review but the casino typically has given reasoning which pertains to non-payment or delayed payments. Correspondence between the casino and its players have been found in online forums, made publicly where players spent two months attempting to collect their winnings which resulted in the runaround being given by the casino. Though, the casino has some good features such as gaming, these features are not direct responsibilities of the casino company, instead these result from the software company.